Identify issues that arise during testing and use diagnostic tools to troubleshoot problems, isolating the root cause of test failures.
Inspect products for physical issues, such as soldering defects, damaged components, or improper assembly that may cause test failures.
Perform repairs or rework on faulty components or circuit boards, such as reflowing solder joints, replacing defective components, or repairing circuit traces.
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Responsible for maintaining and managing virtual desktops, SSLVPN, AD/DNS, and VMware/Hypervisor virtualization platforms in cloud data centres and bottling factories to ensure the stable operation of the system. It is also responsible for the lifecycle management of the above systems, the formulation and implementation of upgrade plans, performance optimization, analysis of system bottlenecks and rapid troubleshooting.
Responsible for promoting optimization, improvement, and innovation related to DevSecOps/AIOps/automated O&M and is responsible for code development and writing as a core member.
Work closely with the cloud service infrastructure support team to be responsible for the operation and maintenance support of the cloud platform and network infrastructure to ensure the stability of the system base and network infrastructure.
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Participate in developing functional system and performs extensive simulation, SIT(System Integration Test), UAT (User Acceptance Test) and detailed troubleshooting of the reported issues
Regularly report and communicate progress updates, status and issues to the Team Lead and follow up closely on the recorded issues with respective parties to ensure remedy, resolution is logged in support Portal.
Prepare Root Cause Analysis and/or incident report(s) for management review.
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