- Responsible for overall day-to-day computers, notebooks, printers, scanners, network, telephone and application support the Business continuity requirements
- Maintain ticket updates for all reported incidents to minimize customer downtime
- Excellent communication & problem solving skills
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Data Center Operations
Infrastructure Support
Network Cabling
Fiber Optics
Ethernet Switching
IP Addressing
VLAN
Cable Troubleshooting
Hardware Installation
Server Racking
Cable Management
Windows 10
Windows 11
Windows Server 2019
Windows Server 2022
VMware vSphere
Microsoft Failover Cluster
Microsoft NLB Cluster
Troubleshooting
Customer Service
Microsoft Office Suite
ServiceNow
Key Responsibilities as a Technical Support Engineer, you will be expected to contribute to the whole team from your gift of talents, intellect, experience, and enthusiasm, as well as have fun!
You will be responsible for installing, upgrading NI/Emerson OptimalPlus systems and performing various integration tasks between NI/Emerson OptimalPlus systems and Customer’s systems and network.
You will be responsible for providing IT maintenance and administration for NI/Emerson OptimalPlus hardware and database for the customer production environment. You will be responsible for supporting customer’s technical requests and troubleshoot technical issues in NI/Emerson OptimalPlus systems and interface to Customer’s systems
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Provide technical product and measurement consulting on presales opportunities.
May interact with marketing, sales, technical support, QA, manufacturing, product development, etc. as well as external customers to ensure that products have necessary features, cost parameters, supportability goals, reliability targets and release schedules.
May be responsible for writing product/process user documentation
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Key Responsibilities as a Technical Support Engineer, you will be expected to contribute to the whole team from your gift of talents, intellect, experience, and enthusiasm, as well as have fun!
You will be responsible for installing, upgrading NI/Emerson OptimalPlus systems and performing various integration tasks between NI/Emerson OptimalPlus systems and Customer’s systems and network.
You will be responsible for providing IT maintenance and administration for NI/Emerson OptimalPlus hardware and database for the customer production environment. You will be responsible for supporting customer’s technical requests and troubleshoot technical issues in NI/Emerson OptimalPlus systems and interface to Customer’s systems
...
Prepare risk analyses related to material supply, inventory build-up, and delivery schedules as needed.
In the event of potential supply shortages, prepare decision-making documents, support defined mitigation measures, and provide the necessary monitoring and reporting.
Support sample planning and sample deliveries for dedicated projects during the development phase (prior to mass production readiness).
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Supervise real-time engineering file transfers, performing immediate failure triage and root-cause analysis for any transfer interruptions between internal networks and external partner/OSAT labs.
Perform regular preventative maintenance, firmware updates, and health checks on lab servers, network switches, and backup storage systems.
Act as the primary technical point of contact for resolving escalated network connectivity issues, port configurations, and laboratory LAN installations.
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