Monitor reactive cases owned by internal support organizations
Ensure correct case reporting and trending is in place for account team and customer, enabling conversations, planning, and delivery for ongoing customer operational health.
Build strong customer relationships through effective communication, customer advocacy, and service excellence
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Develop merchandising and POSM materials, in coordination with Marketing team, to support excellence in retail presence and best in class visibility.
Optimize brand investment opportunities through return-on-investment analysis and successful management of trade marketing budget.
Work closely with Marketing team to develop effective trade promotions and cascade the promotions with clear communication to the specific channel.
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Solid analytical and problem-solving abilities to understand client needs, propose suitable solutions, and handle objections effectively.
Proficiency in using CRM systems, Microsoft Office tools, and basic sales reporting or forecasting software.
Ability to work collaboratively with cross-functional teams, manage multiple opportunities concurrently, and meet sales targets within defined timelines.
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Leads the maintenance of all applications, every release cycle
Oversees the research, design, and delivering of solutions for multiple business units, while collaborating with analysts and business owners to deliver results in a timely manner
Review and assess current state to identify and recommend improvement opportunities
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Provide timely case updates and resolutions to customers while maintaining professionalism and compliance with company policies and service standards.
Ensure complaint resolution is delivered within the agreed Turnaround Time (TAT) while balancing customer satisfaction and company interest.
Conduct thorough investigation of complaint cases by coordinating with relevant departments including Sales, Aftersales, Technical, Dealer Network, and Legal Department.
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Orchestrate Cross-Functional Support: Lead and collaborate with internal partners across Medical Affairs, Access, and Customer Experience teams to deliver cohesive, end-to-end solutions
Activate Educational Initiatives: Design and execute customer engagement events, scientific programs, and digital activation activities to drive adoption of healthcare innovations
Champion Sustainable Operations: Manage allocated operational budgets responsibly while embedding agile methodologies and digital tools into daily customer engagement
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Assist with monitoring the office janitors and making sure the office is in a spring condition.
Assist with raising purchase orders to finance whenever needed.
Assist with flights and accommodations booking for the management and authorized employees. Keep a tracking of the data and ensure that all bookings are tally with the company’s budget.
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Monitor reactive cases owned by internal support organizations
Ensure correct case reporting and trending is in place for account team and customer, enabling conversations, planning, and delivery for ongoing customer operational health.
Build strong customer relationships through effective communication, customer advocacy, and service excellence
...
Onboarding & Operations Support: Coordinate the administrative onboarding process for new accounts, liaising between internal teams (billing, legal, product) to deliver seamless client setups.
Research & Task Tracking: Conduct background research on existing client accounts ahead of strategy calls and systematically track follow-up action items through to execution.
Position Overview We are seeking an organized, detail-oriented Intern to directly support our Senior Account Manager for a 6-month placement. In this role, you will handle core administrative functions, coordinate client operations, and streamline everyday sales workflows to ensure high-priority accounts are seamlessly managed and supported.
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Collaborate with the in-house Audit team to support the planning and execution of scheduled and ad-hoc audits. Help ensure processes follow internal policies, contribute to risk identification and mitigation, and maintain consistency with company standards.
Manage internal preparation efforts for audits across Network Engineering & Operations (NEO) Department by reviewing findings, providing practical input on responses, and working with relevant teams to ensure alignment and timely approvals from management.
Manage and facilitate active collaboration during audit fieldwork by coordinating with stakeholders, ensuring clarity of roles, and encouraging consistent support to meet audit requirements.
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