Perform changes in accordance with Change Management procedures and scheduling same to minimize disruption to customer business.
Coordinate the scheduling and dispatching of technician(s), including Third Party Vendors, for in-scope support services and locations.
Provide interactive support to walk-in cases at two corporate office locations. NOTE: The resource would report to this office on each workday (Home Base). The resource would be free to attend to Field Service calls at other customer operating locations, leaving this Home Base unattended.
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Support the rollout of new or enhanced SFA initiatives, including occupation-specific workshops, targeted outreach efforts and partner-led engagements.
Maintain and update SFA programme data, including workshop reach, attendance, participant profiles, satisfaction, conversion and other key indicators.
Prepare regular monthly and quarterly reports for internal management, Skills & Workforce Development Agency (SWDA) and other stakeholders where required.
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