Automation & Process Improvement: Develop scripts to automate repetitive operational tasks, streamline support workflows, and uplift service standards.
On-Site Support & Troubleshooting: Travel to client premises for physical installation, hardware replacement, and urgent hands-on troubleshooting when issues cannot be resolved remotely.
Enrol, configure and retire macOS and Windows devices through our mobile device management (MDM) platforms; administer Apple Business Manager (ABM) and App Store Connect access.
Documentation & Reporting: Compile data, create evaluation reports, and document troubleshooting findings specific to SSD assembly processes to maintain accurate equipment and process records.