Expert on knowledge tools, client management tools and remote control software to help resolve at least 80% of calls online, without having to dispatch to service partners or desk side support technician.
Needs to quickly diagnose triage issues and deliver a high level of customer satisfaction.
Monitor queues for ticket misroutes, unresolved, or those requiring deep investigation.
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Review & Record Keeping: Monitor guest reviews across booking platforms and maintain accurate digital records of all bookings and maintenance logs.
Strong Administrative Skills: Highly organized with exceptional attention to detail; strong proficiency in Microsoft Excel or Google Sheets for reporting and data entry.
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We are founded in 1982 and has since established itself as a reputable weighing solution provider catering to various industries, commercial and retail customers as well as consumers in Malaysia in particular Klang Valley. Our core strength lies in the ability to provide highest quality weighing machines, weighing scales and systems, services, technology and technical support. We have a legacy of over 40 years’ experience.
Tasks & Responsibilities1) Coordination of sale process from quotation to Invoicing
2) Checking invoices, billings claims and reimbursement for process of payments
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Production supervisors coordinate, plan and direct manufacturing and production processes. They are responsible for reviewing production schedules or orders as well as dealing with staff in these production areas.
Because many of your stakeholders will be located remotely, success in this role depends on strong communication skills and the ability to build effective working relationships across locations and time zones.
Manage complex calendars and coordinate internal and external meetings.
Resolve scheduling conflicts and proactively prioritize competing demands.
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