Owning rider experience end to end, through logistics quality & efficiency, content improvements, and performance management. Also focus on building a very engaged rider community by working with partners across verticals to offer something meaningful for them
Work closely with different government departments to ensure our fleet operations are compliant with all p-hailing regulations
Leading innovation & expansion in foodpanda Malaysia, in close cooperation with our Commercial Director.
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Align customers and internal teams with business goals to drive growth and achieve targets.
Responsible for revenue management, including accurate updates in the system, regular alignment with field teams and customers, rebate forecasting, payment and credit note handling, and ensuring audit compliance
Owning on-time delivery, production continuity, inventory accuracy and working capital across two entities
Lead planning and scheduling across the company's sheet metal and mechatronics operations, adapting the supply chain approach to the requirements of each business
Identifying and mitigating supply chain risk to protect business continuity as volumes and complexity increase
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Quality Assurance & Sample Review: Review samples and incoming stock for colours, prints, materials, finishing, fit, functionality, and overall quality. Investigate product issues and work with suppliers on improvements and corrective actions.
Packaging & Branding: Develop and source packaging, product labels, collection graphics, and supporting visual assets while ensuring consistency with Mutu Case's brand identity.
Production & Order Coordination: Follow up on product development, samples, production, packaging, and delivery timelines to ensure products meet approved specifications and quality standards.
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Product Development Support: Support the founders in sourcing and developing new products. Research market trends and competitors, gather customer feedback to inform improvements, and coordinate product samples and testing before launch.
Cross-Team Collaboration: Work closely with the creative team on product and packaging feasibility. Coordinate with operations on stock and fulfillment, and report regularly to the founder on quality, supplier performance, and issues.
This role manages Mutu Case's products from start to finish, coordinating with suppliers, overseeing packaging and orders, and resolving product issues. You will work closely with the founder and team to ensure every product meets our quality standards and lives up to our brand promise.
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