Coordinate with sales, commercial, technical teams, suppliers, distributors and service partners on orders, pricing, delivery and product-related matters
Monitor delivery and 3PL performance, follow up on outstanding issues and resolve ad hoc delivery problems
Handle spare parts warranty claims, defective product returns and consumable claims
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The E-Commerce Operations & Supply Chain Executive is responsible for the hands-on, day-to-day execution of digital retail operations, international logistics, marketplace customer service, and daily cross-border performance tracking. This role focuses on executing inventory reconciliations, managing freight bookings, resolving customer feedback, supporting promotional campaigns, and ensuring seamless operational handover to international teams.
Respond to delivery, returns, and replacement enquiries - including escalations from the Customer Experience team and direct customer outreach - communicating professionally via phone, email, and ticketing systems.
Manage the returns transportation process, including scheduling carrier pickups, tracking return shipments, and confirming warehouse receipt with the warehouse and inventory teams.
Monitor and follow up on operational issues and recurring exceptions, identifying root causes and supporting corrective actions.
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