1) To ensure that the orders are at the optimum based in the volume of sales in ensuring no Out of Stock OOS or Overstock causing the loss in disposal
2) To ensure the amount order in correct based also on prevailing existing price. To cut the orders if the price is more than the normal price and to order more when the price is cheaper than the normal price.
3) ensure that the display is full and only good quality fresh items are displayed.
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Maintain regular and consistent attendance and punctuality.
Excellent communication skill & customer service oriented.
Lead and coach Barista in beverage making and ensure team align with SOP to maintain the highest quality, consistent product standards and operational excellence.
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Support sales representatives and channel partners in processing orders and returns, including managing order processing for pharmacies and supervising the order and delivery process with third-party warehouses and forwarders
Track orders and resolve customer inquiries about products, prices, delivery, availability, and features
Receive and issue calls for personalized customer service and resolution
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Analyze stock positions across internal inventories and distribution channels, assess business impact, and support inventory management activities.
Utilize order management and customer relationship management systems such as SAP, BOTs, Salesforce (SFDC), OCR technology and automation tools to improve operational efficiency and accuracy.
Ensure compliance with GxP regulations, SOPs, quality standards, documentation requirements, and audit readiness.
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Ensuring customers are made aware of Inchcape’s Products and Services by introducing on (yearly) average more than 1 product at customer visits and/or as further directed in product sales campaigns in Salesforce.
Growing pipeline by at least 2 times sales targets through visiting customers and introducing Inchcape’s Products and Services.
Ensure alignment between Customers and Inchcape through discipline, transparency, and support across Inchcape’s organization.
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· Ensure smooth store opening and closing procedures and maintain a safe, clean, and organised environment across the selling floor, warehouse, and cool room.
· Oversee the maintenance of all equipment, fixtures, and fittings to prevent downtime and ensure operational readiness.
· Ensure all branch permits, licences, and regulatory requirements are valid and up-to-date.
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Share Your Passion to Lead, Develop Yourself and Others
You are passionate in Developing Yourself and Others by providing coaching and guidance to staff to improve their competencies.
You provide Leadership by fostering strong teamwork amongst all branch personnel and managing the sales performance of all staff to meet your overall branch KRA.
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A Team That Gets It: Work with a group of fun, energetic people who love what they do and always have each other's backs. Your team is your support system, and together, you'll crush it!
Inspire and coach your team to deliver exceptional customer experiences that reflect our brand values.
Drive store performance by achieving sales targets and KPIs while keeping the store atmosphere fun and energetic.
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Develop strategic sales plans: Create and execute strategies to achieve or exceed revenue and room night goals, adjusting based on performance and market conditions
Analyze sales performance: Evaluate lost business reports and identify opportunities to strengthen conversion and competitiveness
Support exceptional service delivery: Collaborate across departments to coordinate the fulfillment of contracted services and uphold the highest standards of client satisfaction
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At least 5-8 years of experience in Logistics / Warehouse Management.
Excellent knowledge in different functional areas of transportation, warehouse, distribution, inventory & management planning etc.
Proven ability to operationalize warehouse and internal logistics strategy to ensure day to day warehouse performance is consistently maintained and effectively integrated the ability to proactively and efficiently scale operations in line with business needs.
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Monitor production quality performance and ensure timely disposition of non-conforming products.\Drive in-process quality control to prevent defects and minimize production disruptions.
Lead investigations into production quality issues and implement effective containment actions.
Conduct and facilitate structured root cause analysis using methodologies such as 8D, 5 Whys, Fishbone Diagram, and FMEA.
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