Serve as escalation owner for critical supplier quality issues, including supply disruptions, major nonconformances, and regulatory findings tied to suppliers.
Partner with Procurement/Sourcing leadership to integrate quality criteria into sourcing decisions and joint supplier scorecards.
Develop, enhance and own the global supplier quality process, and resourcing model across CoE and sites.
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Train, coach, and develop the sales team to improve product knowledge, customer service skills, and productivity
Ensure hub operations are 100% compliant with retail compliance standards
Lead the hub team to execute retail store operations at retail excellence level, covering visual merchandising, stock operations, POS system operations, hub cleanliness, and lounge experience
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· Awareness to key import and export vertical market in order to work closely with Marketing and Sales development.
· To support in sub-contractor management function, supplier and control for agreement and monitoring of their performance (post landing services, customs clearance, etc)
· Responsible for customer services function, customer retention and cross selling in cooperation with Marketing and Sales into the country/branch.
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Communicate with customers to understand their needs, ensuring that standardized product designs meet their technical and operational requirements.
Identify and improve bottlenecks in the delivery process to enhance efficiency and reduce costs.
Regularly evaluate and update the technical and delivery standards for data center products to keep pace with market changes and technological advancements.
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