Acts as a key escalation contact, both internally and externally, for emergency events impacting data centre services including technical, operational and security.
Provides support to the site teams to facilitate emergency responses procedures, resource coordination, customer communication, root cause analysis and post event remediation.
Develop strong relationships with customer operational management contacts.
...
Schedule Management: Develop and manage detailed electrical work packages, tracking milestones via MS Project or Primavera P6 to hit strict Ready-for-Service (RFS) deadlines.
Long-Lead Tracking: Monitor the manufacturing and delivery of long-lead equipment (e.g., UPS, generators, transformers) to prevent critical path site delays.
Subcontractor Management: Supervise electrical subcontractors, evaluate progress claims, and manage variation orders (VOs) alongside the commercial team.
...
Communicate with customers to understand their needs, ensuring that standardized product designs meet their technical and operational requirements.
Identify and improve bottlenecks in the delivery process to enhance efficiency and reduce costs.
Regularly evaluate and update the technical and delivery standards for data center products to keep pace with market changes and technological advancements.
...
Lead Root Cause Analysis (RCA) investigations following any operational incidents and update MOPs/EOPs to prevent future occurrences.
Oversee the continuous operation and maintenance of all critical infrastructure, including UPS systems, generators, switchgear, PDU/RPPs, chillers, CRAH/CRAC units, and BMS/EPMS monitoring systems.
Manage the Preventative Maintenance (PM) schedule and coordinate closely with third-party vendors and critical facilities technicians to ensure work is completed without impact to active payloads.
...