Analyze how business processes and data operate across the legacy and new platforms during co-existence, including interim processes, the authoritative source of each data set at each stage, and cutover requirements.
Documentation & Governance: Develop and maintain UAT processes, methodologies, artifacts, and documentation aligned with industry best practices. Ensure testing governance standards support consistent and high-quality project delivery.
Perform routine and non-routine client servicing activities, responding to operational inquiries and resolving issues in a professional and timely manner.
Plan and support adoption initiatives with regional and global technology teams. Gather user feedback and use available adoption, support, and training data to identify opportunities where Microsoft 365 and AI technologies can improve efficiency, collaboration, and Team Member experience.
Collaborate with software developers to define data schemas and model element requirements while maintaining living documentation that maps regulatory requirements to technical implementation.