Review cases completed by Specialists and below provides technical feedback, and act as escalation point for complex medical assessments.
Provide expert technical guidance and coaching to Specialists and below on underwriting interpretation, risk assessment, and decision rationale.
Support underwriting guideline refinement, risk standardization initiatives, and contribute to the development and validation of AI‑enabled underwriting logic and decision‑support tools....
Ensure information received from the local business units complies with Group standards for both financial and management reporting.
Support Group Office and local business units on relevant management reporting and analysis matters by providing timely and satisfactory response on all queries to enable business decisions
Support the development, design, and implementation of new processes, controls and functionally changes to existing systems to improve current processes, controls and overall effectiveness of the team...
Coordinate and perform User Acceptance Testing (UAT) activities including test preparation, execution, defect management, business validation and sign-off support to ensure solutions meet business expectations.
Support implementation readiness and post-production activities through deployment planning, user readiness, knowledge transfer, post-implementation validation and production issue resolution.
Apply insurance domain, business process and system expertise to enhance solution quality, strengthen business validation and deliver effective outcomes....
Supervise and assure all internal controls stated in the BPM are adhered to without any gaps and identify areas for further enhancement to improve team’s effectiveness and efficiencies. Fortify controls whenever there are misses or issues and provides guidance to the team in preventing recurrence.
Continuously review end-to-end systems and process design and manage implementation of recommendations through to completion, including timely and regular updates to Business Process Manuals to achieve sustainable best-in-class operations and maximize the scale potential of the operations.
Provide systems and process subject-matter expert support on Group/Local Business Units’ projects and initiatives to ensure compatibility with, and in anticipation of changes in business requirements and interdependent systems and processes....