Advocate for customers by translating recurring issues, feature requests, and insights into actionable feedback for Product, Engineering, Sales, and Marketing.
Build trust with customers by being clear, accountable, and solution-oriented, especially in high-pressure or complex situations.
Maintain accurate case documentation to support faster resolution, pattern detection, and continuous product improvement.
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Prepare and review executive reports, presentations, briefing papers, dashboards, speeches and correspondence to support informed decision-making.
Attend meetings, business engagements and international visits as required, documenting key discussions, decisions and follow-up actions.
Act as a key liaison between the Chairman & Group CEO and internal and external stakeholders, ensuring effective communication, alignment and timely resolution of matters.
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Maintain and actively promote Sectoral/Regional knowledge for the specific sectors and region covered.
Key contact person for GRM-CC units / management team members to liaise about quality of work deliverables (e.g. appropriateness and accuracy of spreading, calculations, ratings and summary analysis) and to discuss / decide about work priorities.
Ensure high quality standards of work deliverables by actively liaising with other credit risk team heads to incorporate new developments, best practices and to improve process quality.
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As the backbone of our front-line team, you will handle Facebook inbox replies, manage live-stream comments and assist with order processing to keep daily operations smooth.