Vendor and Inspector Interaction: Collaborate in engaging with suppliers and inspectors, supporting evaluations and communication for a reliable crew.
Defects Contributor: Contribute to the identification and documentation of defects, aidingthe team in navigating challenges effectively.
Embark on an exciting journey as a QA Executive! Join our quality crew to conduct risk assessments, ensure product quality, oversee regulatory compliance, engage with vendors and inspectors, and contribute to defect identification.
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Process and submit monthly and annual statutory contributions and filings, including EPF, SOCSO, EIS, HRD Corp, PCB, EA Forms, Form E, CP8D, and other regulatory requirements.
Handle payroll-related inquiries and resolve payroll discrepancies in a timely and professional manner.
Coordinate payroll audits and ensure payroll records are maintained accurately and confidentially.
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Sales Experience: At least 3 years overall of strong sales-oriented experience (preferable but can be any experience), entrepreneurial thinking, and a "go the extra mile" attitude (including the 1 year sales/ad sales/marketing experience), including:
Proven ability in building relationships and effective multi-touch cross/upselling throughout a relationship.
Immediate implementation or adoption of personalized client recommendations.
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Monitor and analyze operational metrics including Service Level, Average Speed of Answer (ASA), Average Handle Time (AHT), Occupancy, First Call Resolution (FCR), and Customer Satisfaction (CSAT).
Identify and implement process improvements to enhance operational efficiency and service performance.
Drive initiatives that improve productivity, customer experience, and operational effectiveness.
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Guides and coaches team members on expectations and continuous improvement by communicating direction and goals through regular and clear feedback not only for performance but also attendance and adherence to policies
Works closely with the Workforce Management team to determine anticipated work volume and optimize work distribution
Proactively ask for and give feedback so communicating and coordinating with various departments to make positive change in the organization
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