Expand your network across teams and external partners, preparing you for future leadership in admin functions.
Job Summary
Ready to keep things running smoothly while using your Mandarin skills? We're a retail team focused on serving customers and suppliers with friendly, reliable service, and you'll find real impact working with us at HOCK LIAN HIN SDN BHD.
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Place, amend and cancel orders, liaising with other service partners in T&S Bitumen, including seeking MOA approval for any price change and surcharges waiving if required.
Handle credit enquiries and coordinate with credit or Sales team to provide credit solution, including check credit remaining balance and payment. Also resolve credit and payment issues. Credit Block Order Management – Monitor open orders, review order status and action blocked orders.
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Handle multi-channel user communication—including phone, email, chat, and self-service portal—to troubleshoot issues and manage access rights efficiently
Dispatch and escalate complex technical incidents or requests to Level 2 support teams when issues exceed first-level resolution parameters
Contribute to building knowledge by writing and reviewing technical articles, posting community updates, and creating end-user guides in cooperation with Adoption Services
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