Responsible for leading the technical team to complete the platform architecture objectives and propose solutions to technical problems arising in the development process;
Identify and escalate cases where the implementation favours speed, cost, or SAP accelerator content over correctness or fit for FPL, and require remediation before sign-off.
Design the target modern architecture, defining technology choices, state management, API layer patterns, authentication strategy, and component library approach for a React-based SPA
Build, agree and maintain a 90-day success plan per customer with testable success criteria tied to business outcomes, tracked in our Customer Success platform.
Design solutions covering areas such as Incident Management, Problem Management, Change Management, Service Request Management, Asset Management, Configuration Management and Service Level Management.