Build event-driven integrations using webhooks, triggers, and workflow automation capabilities across customer service ecosystems
Development and configuration of modern AI features including Genesys Dialog Engine Bots (Digital and Voice), Agentic Virtual Agents, Conversational AI bots, and digital engagement integrations
Develop serverless extensions using Genesys Cloud Functions (Node.js) where required
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Product Strategy & Planning: Translate business needs into clear user stories, acceptance criteria, and feature roadmaps that align cross-functional teams toward common milestones.
User Research & Validation: Conduct user testing, feedback sessions, and competitive analysis to ground both design and feature priorities in real user behavior.
Design System Stewardship: Maintain and scale Hiredly’s design system to maintain visual consistency, accessibility, and fast design iteration across all web products.
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