Architect and implement robust customer service solutions, including case management, SLA management, knowledge base systems, and service automation workflows
Integrate and configure sensors, actuators, motion control systems, PLCs, HMIs, and machine vision systems to deliver reliable and cohesive automation solutions.
Define engineering patterns, contribute to the interview and hiring process, and mentor junior FDEs into independent contributors. Coach others on system design, customer engagement, and production operations. Drive engineering excellence standards within your scope.
PhD in Computer Science, Artificial Intelligence, Machine Learning, or related fields preferred or strong industry experience in similar fields, ideally with familiarity with Asia-Pacific/Singapore research resources.
Implement task planning, dialogue management, intent recognition, tool invocation, process engineering, RAG, etc. for intelligent agents based on LangChain, LangGraph, LlamaIndex, and Agent Framework.