Create the unified platform where users discover, evaluate, access, and manage available services, tools, and applications from a single interface – web-based, CLIs, or even MCPs
Drive operational excellence across T0 services: own SLOs, improve observability, lead incident response, and reduce operational toil so the team can invest in high-leverage work.
Embed security assumptions at the architecture level, designing and implementing defense-in-depth for critical modules to reduce single points of failure and ambiguous trust boundaries.
Leading engineer role for all global contact center applications; including - cloud providers, internal/external infrastructure, telephone providers, interaction recording, workforce management, reporting, session border controllers, and integrated equipment, devices, and infrastructure.
Act as a full stack "seed" within your team — champion full stack practices, mentor peers, and help scale AI-augmented development across the organization
Exposure to client-side development, backend systems, audio/video technologies, and AI agent engineering, giving you a broad and well-rounded technical perspective.
Translate requirements into a scoped delivery plan with milestones, dependencies, acceptance criteria, and clear responsibilities across the customer and SeaCloud teams.
Create the unified platform where users discover, evaluate, access, and manage available services, tools, and applications from a single interface – web-based, CLIs, or even MCPs
4+ years as a software engineer, data engineer, or AI/ML practitioner writing technical design documents, data pipeline documentation, or API specifications