To achieve lost minimization through inventory control.
Responsible for leading the sales & customer service staffs towards the direction set by the management.
o achieve good customer services through customer visit, on time delivery and maintaining good quality coordination with QC on customer complaints.
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Lead, align, supervise, and train department staff in achieving business plans and KPIs, as well as troubleshoot problems in managing day-to-day operations.
Ensure all advertising and promotional campaigns and launches are conducted in compliance with company policies, procedures, and guidelines.
Conduct research and analysis on potential markets, competition, product development, marketing campaigns, and promotions, and provide timely feedback with recommendations for future improvements.
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Liaise with external parties including universities, government agencies, vendors, fair/expo organizers, training providers, and collaboration partners.
Research potential fairs, expos, university events, government programmes, grants, partnerships, and business opportunities.
Assist in preparing letters, emails, proposals, forms, reports, and presentation materials.
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Liaise with external parties including universities, government agencies, vendors, fair/expo organizers, training providers, and collaboration partners.
Research potential fairs, expos, university events, government programmes, grants, partnerships, and business opportunities.
Assist in preparing letters, emails, proposals, forms, reports, and presentation materials.
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① Documentation & Business Administration Prepare, organize, and manage internal business documents including agreements, consignment forms, vendor contracts, briefing decks, and meeting minutes. Keep our filing systems clean, up-to-date, and accessible. Support the team in drafting proposals, SOPs, and operational checklists.
② Customer Data Analysis & Coordination Compile and analyse customer data across platforms to identify patterns, purchasing behaviours, and segment trends. Help coordinate customer-facing communication workflows — including follow-up sequences, feedback collection, and retention touchpoints — working closely with our marketing team.
③ Collaboration & Partnership Coordination (Online) Plan and coordinate online collaboration deals end-to-end — from initial outreach tracking to briefing sheets, deliverable timelines, and post-collaboration reporting. You'll help manage our pipeline of KOL partnerships, gifted collaborations, and brand deals, ensuring nothing falls through the cracks.
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