Prepare and maintain structured documentation including process maps, business requirements, functional specifications, meeting notes, and action logs.
Liaise with business users, technical teams, and stakeholders to clarify requirements and ensure alignment throughout project execution.
Design, develop, configure, and maintain automation workflows and digital solutions using RPA and related technologies.
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Ensure transitions are aligned with ITIL best practices and internal governance standards.
Coordinate the Service Onboarding activities with Project Managers, Service Owners, 2nd Level Support Teams, and Change Managers to ensure services are ready for production and business-as-usual (BAU) operation.
Support the Service Transition Manager in conducting service readiness reviews.
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