Escalate complex incidents to the appropriate teams when required, while maintaining ownership of the user experience through to resolution.
Serve as the main local point of contact for external IT suppliers, coordinating their activities and following up to ensure services are delivered according to Fagron’s standards and agreed timelines.
Procure, configure, and deploy laptops, desktops, peripherals, and other end-user devices in accordance with Fagron’s global IT standards and security policies.
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To ensure all work activities, procedures, processes, etc. are implemented according to OSH Act, Factories And Machinery Act and other local authorities on safety and health matters.
To ensure and maintain good safety plan for the safe working environment.
To develop accurate OSH report and to maintain relevant safety records.
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