After solution launch you will be supporting the day-to-day operations of the platform. This includes monitoring the system, providing frequent updates to the customers and resolving any issues raised by customer. After solution launch, you will be working in shifts providing 24x7 support to the customer.
Production excellence: Set engineering standards for system design, testing, deployment and observability. Drive improvements in reliability, performance and cost, including the evaluation and productionisation of AI applications.
Perform deep troubleshooting of complex faults using packet capture, flow analysis, and device-level diagnostics, acting as the senior hands-on responder for network incidents through to root cause and permanent fix.
Monitor project progress, identify technical risks and issues, and drive timely resolution in collaboration with clients, contractors, and project teams.