Collaborate closely with systems engineering and cybersecurity teams to implement robust defense-in-depth measures and ensure full alignment with regulatory security baselines.
Monitor and follow up on exceptions, e.g., track returned customer mail, replacement card and PIN requests, and other related instructions, ensuring timely resolution in line with documented process guidelines.
Collaborate with internal cross-functional teams and external service providers to facilitate IT security reviews, remediate vulnerabilities, and ensure timely closure of project milestones.
Measure whether the product is working, defining meaningful measures of success and using qualitative and quantitative evidence to understand where the product should improve.
Own stakeholder relationships across departments. Work directly with outreach, customer acquisition, and business teams to surface real use cases, showcase the product, and help them succeed with it, building trust and momentum in units where you hold no direct authority.
Make Console genuinely valuable to product teams, not just a mandate they comply with. Surface demand signals, reduce their GTM overhead, and make integration worth their while.
Apply digital/ technology skillsets where relevant to contribute towards technology development (e.g., LLMs, Python, JavaScript, Microsoft Power Platform, .NET)
Oversee data disposition processes across physical files, email archives, and litigation databases in accordance with retention schedules and court mandates.
Build and maintain strong relationships with stakeholders across the public and private sectors to support programme delivery and ecosystem collaboration.
Stakeholder Engagement: Collaborate with internal stakeholders to understand their procurement needs and provide solutions that meet their requirements.
Strengthen Digital Ecosystem: Drive adoption and continuous enhancement of digital platforms (e.g., WorkWell, AIA+, iSMART) to improve customer experience, engagement, and lead generation effectiveness.
Understand what makes great social work: a strong strategic role, platform-native creativity, cultural relevance, effective community participation, measurable impact and a clear connection to the wider brand or campaign idea.