Palletized shipments Collection Coordination: Follow up with pallet shipments requests and send daily email pre-alerts on pallet shipments exports.
Missed Pickups: Follow up on missed PU cases, supporting the Customer Experience coordinator (CEC).
Support Tasks: Assist the CEC coordinator with package location, delivery, supplies requests. Provide support for Driver Follow up, Delivery Change Request, and undelivered packages follow-ups via email or phone.
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Negotiate rates with freight forwarders to ensure we maintain market competitive pricesand have forward visibility on market conditions, trends and potential issues.
Act as a liaison between internal departments (management, sales, warehouse teams)to ensure smooth communication and coordinated logistics efforts.
Track and coordinate with warehouse/sales teams slow moving stock and stock at riskof expiry.
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