Responsible as the first contact point and responder for any technical and housekeeping queries, complaints and requests from the tenants, customers, and other stakeholders.
Identify key industry trends and participate in keys industry events to cement YouTube's role and positioning to the content, media and marketing industry.
Support CMO and Service Office to coordinate trainings programs for tenant with aims at increasing customer service level and business performance in Centre.
Tenant Relations: Build and maintain positive relationships with tenants, ensuring timely resolution of tenancy-related matters, including fit-out, compliance, and operational handovers.