Responsible for clients' project implementation on HR systems and payroll systems across APAC countries.
As the main contact point for clients, proactively collaborate with clients to understand user requirements.
Work closely with developers and QA on system configuration, testing, and validation activities to ensure successful implementation and delivery of system solutions.
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Formulate and set key performance indicators (KPIs) that are in accordance with the organization financial goal.
Set key performance indicators (KPIs) for NPL collection and credit loss recovery according to organization goals, and establish results monitoring structure reflecting PDCA (Plan, Do, Check, Analyse) continuous improvement cycle.
Contributes to NPL collection and credit loss recovery strategy, and BPO business development plan.
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Work closely with internal delivery, operations, and finance teams to ensure solutions are commercially viable and that new clients transition smoothly after contract signing.
Achieve revenue, gross profit, and new client acquisition targets while maintaining a healthy sales pipeline and monitoring market trends.
4–5+ years of B2B sales experience, preferably in IT services, technology solutions, outsourcing, or BPO.
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