• Oversee the day-to-day operation, maintenance, reliability, and availability of diesel generator systems supporting mission-critical data center operations.
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• Oversee the day-to-day operation, maintenance, reliability, and availability of diesel generator systems supporting mission-critical data center operations.
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Ensure walk-in PB customers are attended in a timely & accurately manner
Share information on Campaign or current promotion with customers & cross sell products such as Credit Card, SMF, etc
Sales referral to RMs on PB upgrade and investment products. (ensure comply to NCNS policy - ONLY perform referral, unless FIMM/IPPC/BANCA license has been obtained)
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You will provide a variety of comprehensive Project Management, Customer engagement, reporting and administrative services to ensure Customer requirements are met with the highest level of satisfaction.
Act as the primary point of contact with all Customers throughout the build, fit-out and onboarding process.
Ensure Early Access, Ready for Service, and other Customer contractual requirements are met by coordinating with internal teams to track and maintain compliance with all Customer contract obligations.
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Lead and manage all aspects of the planning and coordination of all preventive maintenance and repair works; OPEX budget, ensure change management, incident management procedures and safety requirements are followed; coordinate activities as required with customers
Coordinate with the Development team to run construction activity and installations, to ensure system design, installation and testing adhere to operational standards
Ensure adherence to site operating procedures (SOP, MOP, EOP, security) and any other documentation required by law, e.g. RA, SWMS and EHS
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Support the Operations Director in the management of physical security services at the property, including Landlord (AirTrunk) and customer areas
Contract manage a team of security staff to perform security services including access control, visitor registration, and patrolling etc. to ensure the security services are up to the required standard and AirTrunk’s policy
Review existing operation policies and procedures in compliance with internal guidelines, all applicable laws, regulations, standards and best industry practice
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Good business acumen with the ability to identify customer pain points, understand commercial drivers, position service value, and build recurring revenue opportunities.
Good working knowledge of managed IT services, including helpdesk support, preventive maintenance, endpoint support, server and network support, cloud services, backup, SLA, escalation models, and service reporting.
Able to understand customer technical environments at a high level and translate service requirements into clear business discussions, without being responsible for technical delivery.
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Effectively manage the site and achieve 100% uptime and compliance with customers' SLAs and safety
Oversee the planning and coordination of all preventive maintenance and repair works; ensure change management, incident management procedures and safety requirements are followed; coordinate activities as required with customers
Coordinate with development team to manage construction activity and installations, to ensure system design, installation and testing adhere to operational standards
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Act as the primary on-site interface with customers, providing timely communication, resolving technical and project issues, and maintaining strong customer relationships.
Work closely with engineering, manufacturing, procurement, logistics, and project teams to ensure seamless coordination throughout the project lifecycle.
Supervise commissioning, SAT (Site Acceptance Test), troubleshooting, punch list clearance, and project handover activities.
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Assist in developing and managing the facility management budget, tracking expenses, and preparing reports for management review.
Liaise with contractors and service providers, ensuring quality of service delivery and adherence to contractual obligations.
Collaborate with academic and administrative departments to optimize space utilization and support facility needs for special events and activities.
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Assist in developing and managing the facility management budget, tracking expenses, and preparing reports for management review.
Liaise with contractors and service providers, ensuring quality of service delivery and adherence to contractual obligations.
Collaborate with academic and administrative departments to optimize space utilization and support facility needs for special events and activities.
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Act as the customers interface for customer orders (including RFPs), project management, related escalations, service downgrades/terminations as well as customer audit requests.
Liaise with customers and work closely with service delivery teams to share schedules, updates, reports and Customer Acceptance Form.
Ensure team members prepare and compile Method of Procedure (MoPs) for emergency and preventive maintenance activities, and review service-related client notifications.
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