As a Client Relations Executive (Personal Health Concierge), you take over the client relationship the moment a booking is confirmed and you own it end-to-end for a dedicated book of roughly one hundred clients. Specifically, you are responsible for guiding each client through what to expect at the clinic and what to prepare beforehand, coordinating and confirming their appointments, following up after every service for feedback and continued engagement, stepping in for service recovery whenever something goes wrong, and proactively identifying opportunities for repeat and additional service. This is the role that turns a first booking into a long-term client relationship, and it directly drives client satisfaction, retention and lifetime value.
Design and execute sustainable, profitable country‑wide growth strategies to scale services revenue and margins across the country, zone, and region.
Develop and execute territory and account strategies, including opportunity identification, competitive positioning, and target setting, to maximize market penetration and share of wallet.
Build and maintain strong, trust‑based relationships with key customers, including technical, departmental, and executive‑level decision makers, to deliver superior customer outcomes....