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300+ Service Excellence Jobs - September 2026 - High Salaries
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"service excellence"
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Manage Alert
Undisclosed
Hong Kong
- We invite you to become a fan of the exceptional. Mandarin Oriental is the award-winning owner and operator of some of the world's most luxurious hotels, resorts and residences, located in prime destinations around the globe. Renowned for legendary service inspired by Asian heritage, Mandarin Oriental continues to set the benchmark for luxury hospitality while delivering innovative and exceptional guest experiences.
- Based at the Mandarin Oriental Corporate Office in Hong Kong and reporting to the Director of Service Excellence, the Service Excellence Analyst partners with hotel teams and corporate functions across the Group to analyse guest feedback, service performance, and customer experience data. Through data-driven insights, reporting, dashboard development, and stakeholder collaboration, the role supports the identification of trends and opportunities to enhance service consistency, quality, guest satisfaction, and brand advocacy. Working closely with the Guest Feedback Hub, Customer Insights, Brand, and Data teams, the position contributes to the ongoing evolution of Mandarin Oriental Service Excellence, with a focus on the Group's Pillars and Legendary Quality Experiences (LQEs) as key brand differentiators.
- As Service Excellence Analyst, you will: ...
Posted
12 days ago
Undisclosed
Hong Kong
- Based at the Mandarin Oriental Corporate Office in Hong Kong and reporting to the Director of Service Excellence, the Service Excellence Analyst partners with hotel teams and corporate functions across the Group to analyse guest feedback, service performance, and customer experience data. Through data-driven insights, reporting, dashboard development, and stakeholder collaboration, the role supports the identification of trends and opportunities to enhance service consistency, quality, guest satisfaction, and brand advocacy. Working closely with the Guest Feedback Hub, Customer Insights, Brand, and Data teams, the position contributes to the ongoing evolution of Mandarin Oriental Service Excellence, with a focus on the Group's Pillars and Legendary Quality Experiences (LQEs) as key brand differentiators.
- As Service Excellence Analyst, you will:
- Data & Insight Generation: Analyse guest feedback and operational performance data from multiple platforms including the Guest Feedback Hub, LQA, Forbes, and other guest satisfaction sources, identifying trends, root causes, risks, and improvement opportunities across the global hotel portfolio. Develop actionable insights to support strategic decision-making and service excellence initiatives. ...
Posted
12 days ago
Undisclosed
KL City
- Ensure IAM processes align with enterprise needs, while leading change management efforts to support adoption.
- Develop, document, and maintain standardized IAM processes across the identity lifecycle, including provisioning, de-provisioning, access reviews, entitlement management, privileged access, and reporting.
- Identify inefficiencies, control gaps, and bottlenecks in existing IAM workflows, implement process redesign to enhance efficiency, accuracy, and scalability. ...
Posted
5 days ago
SGD4,500 - SGD4,500 Per Month
Singapore
- Understand and assess different perspectives when handling feedback and communications
- Identify opportunities to improve service quality and the overall user experience
- Support the communication and implementation of service initiatives, resources and programmes ...
Posted
9 days ago
Undisclosed
KL City
- Ensure IAM processes align with enterprise needs, while leading change management efforts to support adoption.
- Develop, document, and maintain standardized IAM processes across the identity lifecycle, including provisioning, de-provisioning, access reviews, entitlement management, privileged access, and reporting.
- Identify inefficiencies, control gaps, and bottlenecks in existing IAM workflows, implement process redesign to enhance efficiency, accuracy, and scalability. ...
Posted
13 days ago
Undisclosed
KL City
- Shifts: Full time - 40 hrs per week - 09.00-18.00 - Mon - Fri (There is a possibility that weekend working and later operating hours may be required at a later date)
- Training Duration: 2 Weeks training and 2 weeks graduation bay
- Empathy and Understanding: Showing genuine care and empathy is essential. Customers who feel understood are more likely to trust and respond positively to guidance or resolutions ...
Posted
15 days ago
Undisclosed
- Ensure processes remain aligned with business requirements.
- Agent Guide & Knowledge Governance
- Govern agent guides, procedures and knowledge articles. ...
Posted
16 days ago
Undisclosed
KL City
- Ensure IAM processes align with enterprise needs, while leading change management efforts to support adoption.
- Develop, document, and maintain standardized IAM processes across the identity lifecycle, including provisioning, de-provisioning, access reviews, entitlement management, privileged access, and reporting.
- Identify inefficiencies, control gaps, and bottlenecks in existing IAM workflows, implement process redesign to enhance efficiency, accuracy, and scalability. ...
Posted
17 days ago
Undisclosed
Hong Kong
- Based at the Mandarin Oriental Corporate Office in Hong Kong and reporting to the Director of Service Excellence, the Service Excellence Analyst partners with hotel teams and corporate functions across the Group to analyse guest feedback, service performance, and customer experience data. Through data-driven insights, reporting, dashboard development, and stakeholder collaboration, the role supports the identification of trends and opportunities to enhance service consistency, quality, guest satisfaction, and brand advocacy. Working closely with the Guest Feedback Hub, Customer Insights, Brand, and Data teams, the position contributes to the ongoing evolution of Mandarin Oriental Service Excellence, with a focus on the Group's Pillars and Legendary Quality Experiences (LQEs) as key brand differentiators.
- As Service Excellence Analyst, you will:
- Data & Insight Generation: Analyse guest feedback and operational performance data from multiple platforms including the Guest Feedback Hub, LQA, Forbes, and other guest satisfaction sources, identifying trends, root causes, risks, and improvement opportunities across the global hotel portfolio. Develop actionable insights to support strategic decision-making and service excellence initiatives. ...
Posted
24 days ago
Undisclosed
Hong Kong
- Permanent
- Corporate Office, Hong Kong
- Add to favourites ...
Posted
24 days ago
Undisclosed
Hong Kong
- Permanent
- Corporate Office, Hong Kong
- Add to favourites ...
Posted
25 days ago
Undisclosed
Hong Kong
- Based at the Mandarin Oriental Corporate Office in Hong Kong and reporting to the Director of Service Excellence, this role partners with hotel teams and corporate functions across the Group to analyse guest feedback and service performance. Through data-driven insights, reporting, and stakeholder collaboration, the role supports the identification of trends and opportunities to enhance service consistency, quality, guest satisfaction, and brand advocacy. Working closely with the Guest Feedback Hub, Customer Insights, Brand, and Data teams, the position contributes to the ongoing evolution of Mandarin Oriental Service Excellence, with a focus on the Group's Pillars and Legendary Quality Experiences (LQEs) as key brand differentiators.
- As Service Excellence Officer, you will:
- Data & Insight Generation: Analyse guest feedback from multiple platforms including the Guest Feedback Hub, LQA, Forbes, and other guest satisfaction sources, identifying trends, root causes, and improvement opportunities across the global hotel portfolio. ...
Posted
25 days ago
Senior-Lead Executive - Centre for Service Excellence Senior-Lead Executive - Centre for Service Excellence
NYP School Of Engineering
Undisclosed
Singapore
- Review draft replies for cases that need to be fronted by QSM’s Office.
- Capture and maintain accurate records of all customer interactions in the case management system, ensuring data is current and compliant with governance policies.
- Provide guidance to new and existing team members through on-the-job training/support in case management system and handling of daily operations tasks and assigned admin tasks. ...
Posted
2 days ago
Undisclosed
Singapore
- Plan and oversee milestone and continuous development interventions for leaders at different levels, including new Reporting Officers, First-Line Managers, Middle Managers, senior leaders and identified successors.
- Conceptualise, source, procure, implement and evaluate leadership programmes and platforms, for in-house and external milestone programmes.
- Partner internal and external stakeholders to contextualise programme content, develop RP-relevant case studies and ensure effective end-to-end programme delivery. ...
Posted
2 days ago
SGD3,000 - SGD3,000 Per Month
Singapore
- Working Hours: Monday to Friday 11am - 9pm, Saturday from 10am - 8pm and Sunday 10am - 7pm (Follow roster)
- Salary Package: Basic + Commission + Sales Bonus
- Duration: Permanent Role ...
Posted
18 hours ago
Senior Manager, Business - Service Excellence [WSD] Senior Manager, Business - Service Excellence [WSD]
Skills And Workforce Development Agency
SGD3,000 - SGD3,000 Per Month
Singapore
- Working Hours: Monday to Friday 11am - 9pm, Saturday from 10am - 8pm and Sunday 10am - 7pm (Follow roster)
- Salary Package: Basic + Commission + Sales Bonus
- Duration: Permanent Role ...
Posted
5 days ago
Manager - Senior Manager (Operations and Service Excellence) Manager - Senior Manager (Operations and Service Excellence)
Civil Aviation Authority Of Singapore
Undisclosed
Singapore
- Identify operational gaps, conduct root cause analysis and address process-related issues promptly.
- Spearhead process improvement initiatives and conduct process reviews to eliminate operational inefficiencies.
- Manage operational KPIs such as SLAs and performance metrics. ...
Posted
10 days ago
Manager - Senior Manager (Operations and Service Excellence) Manager - Senior Manager (Operations and Service Excellence)
CAA Civil Aviation Authority Of Singapore
Manager - Senior Manager (Operations and Service Excellence) Manager - Senior Manager (Operations and Service Excellence)
Civil Aviation Authority Of Singapore
Undisclosed
Singapore
- Identify operational gaps, conduct root cause analysis and address process-related issues promptly.
- Spearhead process improvement initiatives and conduct process reviews to eliminate operational inefficiencies.
- Manage operational KPIs such as SLAs and performance metrics. ...
Posted
11 days ago
Undisclosed
Singapore
- Drive the development and operations of the overall Governance Framework for SG Enable
- Oversee the formulation and implementation of SG Enable’s Enterprise Risk Management framework and providing guidance to the governance team in identifying, quantifying, and mitigating strategic risks while embedding a proactive risk-aware culture across the organization
- Lead the team in executing robust data protection policies, impact assessments, and breach management protocols in alignment and compliance with PDPA regulations ...
Posted
18 days ago
SGD3,000 - SGD3,000 Per Month
Singapore
- Working Hours: Monday to Friday 11am - 9pm, Saturday from 10am - 8pm and Sunday 10am - 7pm (Follow roster)
- Salary Package: Basic + Commission + Sales Bonus
- Duration: Permanent Role ...
Posted
15 days ago
Senior Manager - Assistant Director (Operations and Service Excellence) Senior Manager - Assistant Director (Operations and Service Excellence)
Civil Aviation Authority Of Singapore
Undisclosed
Singapore
- Serve as the primary point of contact for systems vendors, managing relationships, contracts, and KPIs to ensure consistent service quality and on-time delivery
- Apply design-thinking and process improvement methodologies to close operational gaps and drive workflow automation
- Work closely with internal stakeholders to lead change initiatives and cross-functional collaboration across teams ...
Posted
9 days ago
Senior Manager, Business - Service Excellence [WSD] Senior Manager, Business - Service Excellence [WSD]
Skills & Workforce Development Agency (SWDA)
Undisclosed
Singapore
- Knowledge management: Experience in developing and maintaining knowledge repositories, and organisational learning resources.
- Stakeholder engagement: Strong interpersonal and communication skills with the ability to work effectively across teams and with external parties.
- Organisational and project management skills: Ability to manage multiple workstreams concurrently, prioritise effectively, and meet deadlines in a fast-paced environment. ...
Posted
19 days ago
Undisclosed
Hong Kong
- Responsible for the recruitment, on boarding, performance and development of CCSEE, CCSELR and CCSER. Leads the team of CCSEE, CCSELR and CCSER to create an environment where they can excel through encouragement and empowerment
- Identify development needs for the team and cabin crew and organise on board support if needed. Develop the capabilities (tools and skills) of the CCSEE to support CCSELR, CCSER and cabin crew on ground
- Develop guidelines and processes for managing crew performance and ensure they are executed in the right manner. Plan and execute contract renewal, extensions and non-renewals as required. Assist the CCSEM to plan manpower for on ground line support and on-board assessments. Deputise Cabin Crew Service Excellence Manager and support other Assistant Manager, Cabin Crew Service Excellence when required ...
Posted
20 days ago
SGD3,000 - SGD3,000 Per Month
Singapore
- Working Hours: Monday to Friday 11am - 9pm, Saturday from 10am - 8pm and Sunday 10am - 7pm (Follow roster)
- Salary Package: Basic + Commission + Sales Bonus
- Duration: Permanent Role ...
Posted
21 days ago
Undisclosed
Singapore
- Strong collaboration and stakeholder management skills; confident to work with multiple cross-functional teams in a complex, dynamic environment.
- Strong result-orientation and problem-solving ability, with a focus on achieving measurable outcomes and driving business impact.
- Strong ability to distil and communicate complex customer experience concepts in a concise and coherent manner (written and oral).
Posted
2 days ago
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