Build! Always listen to customer feedback, have a bias towards implementing requested features yourself, and advocate for the customers’ needs with the rest of the team
During non-incident periods, proactively analyze incident trends, recurring issues, and production bugs — identify patterns, create Problem tickets, and report findings and recommendations to product and engineering teams on a regular cadence.
You will be the hands-on engineer who brings our automation solutions to life at customer sites. You will assess customer needs, troubleshoot equipment in the field, and support projects from design through to assembly, testing and customer buyoff.
Establish practical experience and implementation-readiness criteria for employee-facing initiatives and provide an independent assessment before major rollouts.