General service report writing for internal and external customers.
Document and prepare field service quality reports. If there are quality problems, it is necessary to feedback specific product defects to the production department and assist customers to take corrective measures.
Minimum Diploma in Electrical/Mechanical Engineering or related field
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Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor.
Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
Identifies additional service opportunities with customer.
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Diagnosing equipment or process failures, recommending appropriate corrective actions, and suggesting measures to prevent recurrence.
Degree in Electrical Engineering.
Over 5 years of experience as a Service Engineer specializing in LV and MV switchgear systems, including protection relays and related components, with extensive knowledge in switchgear technologies.
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Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor.
Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
Identifies additional service opportunities with customer.
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Performs preventative maintenance activities as per documented schedules and standards on power generation products in the field.
Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
Completes training in line with skill and business requirements
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Performs preventative maintenance activities as per documented schedules and standards on power generation products in the field.
Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
Completes training in line with skill and business requirements
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Responsible for data accuracy, timely submission of documentation.
To assist your superior in ensuring that FMS : Biomedical Engineering Maintenance Services (BEMS), Facility Engineering Maintenance Services (FEMS), Linen and Laundry Services (LLS), Healthcare Waste Management Services (HWMS) and Cleansing Services (CLS) are according to the Concession Agreement, Technical Requirements & Key Performance Indicators, Master Agreed Procedures, Project Operation Guidelines, Hospital Specific Implementation Plan and other statutory requirements introduced from time to time.
Work closely with Sustainability Program Department (Energy Management Services, Indoor Air Quality and 3R) and its appointed Consultants to ensure successful implementation of these programs at site.
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Perform preventive maintenance (PM) and on-site emergency troubleshooting, and provide system optimization recommendations to ensure long-term stable system operation and maintain strong customer relationships.
Provide technical after-sales support and consultation to customers.
Perform other duties assigned by the supervisor.
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