Build strong customer relationships by delivering excellent technical support, identifying service improvement opportunities, and supporting spare parts, maintenance, and service revenue growth.
Provide timely onsite and remote technical support, working closely with customers and internal engineering teams to resolve technical issues within service requirements.
Comply with fab safety, cleanroom protocols, and shift schedules, including standby duties, while maintaining accurate service documentation and reporting.
Build strong customer relationships by delivering excellent technical support, identifying service improvement opportunities, and supporting spare parts, maintenance, and service revenue growth.
Machine Installation & Commissioning-Perform installation and commissioning of new equipment at customer sites.-Conduct machine testing and verification to ensure proper operation.-Configure machine settings according to customer requirements.-Provide site acceptance testing (SAT) support.