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83 Service Desk Analyst Jobs in Wp Kuala Lumpur - October 2026 - High Salaries
Showing 83 jobs results for
"service desk analyst"
in Wp Kuala Lumpur
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Manage Alert
Undisclosed
KL City
- Deploy and manage device compliance policies, configuration profiles, application deployments, and endpoint security policies.
- Manage Windows Autopilot provisioning and device lifecycle processes.
- Troubleshoot and resolve complex endpoint management and mobility issues. ...
Posted
4 days ago
Undisclosed
KL City
- reporting
- Write and optimize MySQL queries — SELECT, JOIN, GROUP BY, subqueries, stored
- procedures ...
Posted
2 days ago
Undisclosed
KL City
- Document IT processes and coordinate user training as needed.
- Manage IT hardware assets, maintain inventory records, and coordinate IT asset audits with related teams.
- Oversee office networking, including managing firewalls and switches. ...
Posted
a day ago
Undisclosed
KL City
- Perform basic O&M by monitoring systems remotely and basic warranty work
- Track complex technical problems and coordinate with internal teams (technical and R&D teams) to efficiently deliver high-quality solutions to customers’ issues
- Continuously develop knowledge of all relevant products and services ...
Posted
10 days ago
Undisclosed
KL City
- Work closely with business users, developers, infrastructure teams, and vendors to coordinate fixes and resolve complex application issues.
- Keep an eye on system health and operations, including integrations, scheduled jobs, transaction processing, and potential failures.
- Support application releases and production deployments, including post-deployment checks to make sure everything is working as expected. ...
Posted
12 days ago
Undisclosed
KL City
- Other desired certifications / preferred skills other qualifications:
- Microsoft Azure certifications (AZ-104, AZ-305, or equivalent) orMicrosoft 365 certifications (MD-102, MS-102, or equivalent) orNetworking certifications (CCNA or equivalent)
- Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice.
Posted
17 days ago
Undisclosed
KL City
- Location: Kuala Lumpur
- EMPLOYMENT PASS NOT PROVIDED
- Person & Skillset Requirements ...
Posted
3 days ago
Undisclosed
KL City
- Enhances customer experience by providing high level technical customer service and support according to established policies and procedures
- Serves as technical resource accountable for analyzing, supporting and troubleshooting customer technical support inquires; provides alternate solutions as needed
- Contributes to testing efforts to identify opportunities for improvements with the voice of the customer in mind ...
Posted
a day ago
Undisclosed
KL City
- Monitor application performance, ensuring optimal functionality and uptime.
- Coordinate with development teams to implement software updates, patches, and enhancements.
- Frequent night activity may be needed for system update and maintenance activity ...
Posted
21 days ago
Undisclosed
KL City
- Uphold safety, compliance, and quality standards in all technical interventions.
- Drive standardization of troubleshooting guides, tools, and processes across APAC.
- Build and expand the knowledge base to capture field learnings and best practices. ...
Posted
22 days ago
MYR2,600 - MYR3,200 Per Month
KL City
- Monitor system performance, usage, and security alerts.
- Troubleshoot and resolve software, application, and configuration issues.
- Maintain logs and documentation of issues, resolutions, and system changes. ...
Posted
25 days ago
Undisclosed
KL City
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
- Our Purpose
- Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. ...
Posted
20 days ago
Undisclosed
KL City
- Enhances customer experience by providing high level technical customer service and support according to established policies and procedures
- Serves as technical resource accountable for analyzing, supporting and troubleshooting customer technical support inquires; provides alternate solutions as needed
- Contributes to testing efforts to identify opportunities for improvements with the voice of the customer in mind ...
Posted
22 days ago
MYR3,000 - MYR4,000 Per Month
KL City
- Provide services for customer image data implementations as required from time to time.
- Check, respond and resolve tasks from the ticketing system.
- Minimum Diploma level education in Computer & IT, or relevant fields. ...
Posted
a month ago
Undisclosed
KL City
- Create support tickets in ITSM systems with clear and detailed description, assign with appropriate categorization and priority level
- Collaborate with other team members to ensure timely and effective resolution of customer issues
- Deliver quality customer services to members and other stakeholders ...
Posted
a month ago
Undisclosed
KL City
- Role is open to Malaysians only
- Position is based in Kuala Lumpur
- Bachelor / Master’s degree in Computer Science or Information Technology with an excellent academic track record ...
Posted
17 days ago
Undisclosed
KL City
- Application Support Analyst: investigate problems in live applications and help users keep working.
- Up to 12 weeks of hands-on training in the FDM Skills Lab
- Client project work with leading local and global organisations ...
Posted
17 days ago
Talentia Consulting
Undisclosed
KL City
- Collaborate with R&D, Sales, and Marketing teams on technical resources and customer solutions.
- 2+ years of experience with CAD/CAM/CAE software.
- Hands-on experience with tools such as SolidWorks, Siemens NX, PTC Creo, Autodesk Inventor, Solid Edge, or similar. ...
Posted
a month ago
Warisan TC Management Service Sdn Bhd
MYR3,500 - MYR5,500 Per Month
KL City
- Ensure network availability, security, and reliability.
- Configure and maintain network devices, including routers, switches, firewalls, wireless controllers, and access points.
- Perform network optimization, performance tuning, and capacity planning. ...
Posted
21 days ago
MYR3,500 - MYR5,000 Per Month
KL City
- Maintain clear, timely, and empathetic communication with customers throughout the support lifecycle, including proposing interim workarounds and documenting final solutions
- Contribute to and maintain internal and external knowledge base articles and FAQs that capture workarounds and long-term solutions
- Identify recurring issues and work with Product and Engineering on long-term fixes or improvements ...
Posted
a month ago
Undisclosed
KL City
- Work Mode: Work from Office
- This role requires close collaboration with development, infrastructure, database, and business teams to maintain high service levels and minimize operational disruptions.Key Responsibilities: Provide L3 production support for Core Banking applications running on the AS400 platform. Investigate, troubleshoot, and resolve complex production incidents within agreed SLAs. Perform root cause analysis (RCA) and implement permanent solutions to prevent recurring issues. Analyze application logs, system performance, and database issues to identify production bottlenecks. Support incident, problem, and change management processes in accordance with ITIL best practices. Develop and deploy application fixes, patches, and enhancements when required. Collaborate with development, infrastructure, and database teams during production deployments and releases. Execute production health checks, monitoring activities, and proactive maintenance tasks. Create and maintain technical documentation, support runbooks, and knowledge base articles. Participate in on-call support and provide after-hours support during critical incidents or planned releases. Work closely with business users and stakeholders to ensure timely resolution of production issues. Required Skills: 6-9 years of experience in Application Production Support with at least 3 years in L3 support. Strong experience supporting Core Banking applications on the AS400 platform. Hands-on experience in the Investment & Wealth domain. Proficiency in .NET and SQL development and troubleshooting. Strong experience with Microsoft SQL Server, including query optimization and performance tuning. Experience working in Windows/Open Systems environments. Strong debugging, troubleshooting, and root cause analysis skills. Good understanding of production support processes, incident management, and release management. Excellent analytical, communication, and stakeholder management skills. Ability to work independently in a fast-paced, mission-critical production environment. Nice-to-Have Skills: Experience in Wealth Management applications and business processes. Familiarity with ITIL framework and service management tools. Experience with application monitoring and production support tools. Knowledge of banking operations, investment products, and financial services. Experience supporting high-availability enterprise banking systems. Exposure to automation or scripting for operational support tasks.
Posted
a month ago
Roundtable On Sustainable Palm Oil (rspo)
Undisclosed
Kuala Lumpur City Centre
- Support investigation of complex or recurring issues by providing accurate context, screenshots, logs, and structured problem descriptions.
- Contribute to Helpdesk knowledge base updates, FAQs, and internal reference materials.
- Support prisma onboarding, system socialisation, and user guidance as required. ...
Posted
6 months ago
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