Teamwork : Contribute to a positive team environment. Recognize and reinforce individual and team accomplishments. Identify alarms or changes in morale and performance. Maintain calm demeanor during periods of high volume or unusual events to set a positive example for the team.
Merchandise : Organize and stock supplies, service stations and products. Rotate products and stock grab-and-go items throughout shift to increase sales. Follow-up placement protocols to optimize customer sales.
Safety & Sanitation : Follow operational policies and procedures. Follow health, safety and sanitation guidelines. Clean, sanitize and organize work areas, utensils, and equipment. Clean service and seating areas. Scrub and polish counters, tables, and other equipment. Perform other duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.
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Shift Opening/Closing: Participating in opening and closing duties, such as setting up the dessert station, ensuring all equipment is functional, and securing the premises at the end of the day.
Knowledge of Menu: Being well-versed in the dessert menu offerings, ingredients used, and any potential allergens to assist customers with dietary requirements.
Teamwork: Working collaboratively with other service crew members and supporting team members during busy periods.
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