Collaborate cross-functionally with Marketing, Technical Applied Science, Customer Service, Supply Chain and the wider Sales organisation to deliver an outstanding customer experience and support business growth initiatives.
Coordinate closely with cross-functional teams including Merchandising, Retail, Visual Merchandising, and Omni-channel to ensure integrated campaign execution.
Work closely with the commercial team to identify customer, channel and category opportunities that can be converted into activation plans, innovation projects and customer engagement programmes.
To ensure complete + correct customer contact data, service data + changes in KN systems while ensuring a best-in-class onboarding + high level of data quality + timeliness including setting up + consistently providing customer reporting.
To review + ensure alignment of shipping instructions including clarifying any deviations/conflicts while taking country regulations, export compliance, rate + routing information into consideration.
To lead discussions on high level solution design for medium to complex level enhancements, perform effort estimations for enhancements and ensure all considerations are taken for the end-to-end solutioning, to build, test, deliver the enhancements within the agreed timeframe and with quality.