We are a Civil and Structural Engineering consultancy firm based in Puchong. We are currently hiring and invite qualified candidates to join our growing team.
· Provide technical service included assembly, testing, servicing, maintenance and setting up of all electrical products including water dispenser, pumps.
· Manage and maintain control panel.
· Troubleshoot electrical and mechanical problem of all company products.
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Applies electrical code to troubleshoot and resolve basic electrical wiring / circuitry problems, install and repair electrical equipment and wiring, roughing in feeders, branch circuit cables and circuits, splice electric or communication cables/trunk lines, and trimming out (finishing) electrical devices.
Respond to and resolve customer/clients complaints.
Ensure the maintenance and cleanliness of body and exterior fittings of the Pay and Display machines.
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Internal communicate and work closely with sales, engineering, procurement and other departments to ensuring the overall company objectives/performance is achieved.
Prepare project documentation such as weekly or monthly report, Project Plan, Technical Document, Material Document Submission, drawings and OMM.
Participate in the regular meeting of the project, allocate, arrange and complete the relevant work on time according to the meeting requirements and report daily or weekly progress at site.
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Exceptional customer service skills with the ability to empathize with customers and efficiently resolve issues.
Effective communication skills, both verbal and written are necessary, with the ability to convey technical information to non-technical users in multiple languages.
Keen interest in continual learning and professional development.
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Monitor production activities and work closely with the Production Planner to ensure manufacturing schedules are achieved while maintaining quality standards.
Investigate product non-conformities, quality complaints, and production issues; recommend and implement corrective and preventive actions.
Ensure compliance with quality management procedures, work instructions, and customer specifications.
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Obtains input and negotiates with program leadership, customers, customer teams, product engineers or technology teams to deliver robust prototype and production designs, technical risk mitigation plans, and coordinated deliverables of new or current product change activity.
Other important stakeholders of this role include preferred partner suppliers, manufacturing, purchasing, technical leadership and marketing teams.
Makes decisions in the areas of design and project risk trade-offs that impact program cost or delivery without sacrifice of quality expectations.
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