Responsible for understanding and driving the customer/account P&L (sales, margins, mark- ups), contribution goals, inventory goals and any other specific cost drivers.
Deliver automation projects on time using tools such as Python, UiPath, PowerAutomate, Excel VBA, ensuring that solutions are robust and meet business needs
Leads the adoption and effective use of Whole-of-Government (WOG) platforms (e.g. GatherSG, Plumber, Sensemaker) across the organisation to streamline processes and improve service delivery
Implement ongoing improvement initiatives based on survey data, performance metrics, and client feedback; maintain a structured Client Service Plan outlining actions, priorities, and progress.
Act as a single accountable owner for customer‑impacting service issues for key global/ strategic accounts, coordinating investigation status, recovery actions, and customer updates across Operations, Quality and other relevant teams promptly and effectively.
Lead, Drive, Influence – coordinate and align stakeholder objectives across Asia and Middle East, use a strong network of relationships to break down siloed thinking to achieve strategic goals.
Serve as a key support and escalation point for departmental matters, helping to resolve operational issues, align resources and maintain momentum across workstreams.
Coordinate and work with a team of Associates to execute on requests for clients who are conducting research and due diligence on industry trends, market opportunities, new products and technologies, and more..
We are looking for passionate and committed individuals to join us as we transform lives and create a lasting impact in the lives of our patients. The impact you make at NUH will be profound, regardless of the role you take up in the hospital.