Define and implement inspection methods, sampling plans, and quality controls for transferred processes, including in-process and final inspection stages.
- Serve as the primary quality interface with key customers, building strong relationships and driving proactive engagement to improve customer satisfaction and business performance.- Develop and execute customer-focused quality strategies by utilizing customer feedback, quality performance metrics, and business objectives to drive continuous improvement.- Lead cross-functional quality improvement projects, including Ship-to-Control, Six Sigma, and defect prevention initiatives, to improve customer scorecards, reduce quality risks, and enhance customer experience.- Own customer quality issue management, including quality excursions, complaints, and 8D investigations, ensuring robust root cause analysis, effective corrective actions, and sustainable preventive measures.- Lead and coordinate all Process Change Notifications (PCNs), ensuring thorough risk assessments, accurate technical documentation, timely customer communication, and successful implementation of process changes.
Building strong customer relationships and engaging stakeholders at all levels to address quality concerns, communicate quality performance, and establish long-term quality roadmaps and improvement strategies.