Oversees test cases and execution. Review integration test scenarios against requirements, track progress, and manage defect triage: who fixes what, how severe it is, and when it gets retested.
System Integration: Manage complex integration programmes involving enterprise platforms, contact centre technologies, CRM solutions, cloud services and connectivity components while ensuring all technical deliverables align with client requirements.
Operating Model and Change Enablement: Design and embed new ways of working across SSC and countries, driving adoption through structured change management, communications, and training.
Responsible for making wise decisions in the project. He or she should be spot on in identifying project risks and issues, and make sure they mitigate said risks and minimise uncertainties. Every decision he or she makes must directly benefit the project, creating win-win results for the clients, JurisTech, and all stakeholders.
System Integration: Manage complex integration programmes involving enterprise platforms, contact centre technologies, CRM solutions, cloud services and connectivity components while ensuring all technical deliverables align with client requirements.