Support the delivery and continuous improvement of AI-driven features, including the AI chatbot, AI itinerary planning, and personalisation tools. Own day-to-day training and quality checks on AI tools, and work with platform vendors to resolve issues.
Conduct competitor research, benchmarking, and basic data analysis on travel commerce, e-commerce, and AI trends, and translate findings into clear recommendations and presentation materials.
Support cross-sell and product bundle execution on the holiday platforms, and collaborate with marketing, digital, finance, operations, customer support, Airline Business, and Group Legal to ensure smooth rollout of features and resolve dependencies across teams.
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Reporting & Analytics: Track, compile, and analyze operational data to prepare weekly/monthly performance reports for management review.
Team Leadership: Provide guidance, training, and support to junior executives and operational staff to foster a high-performing work environment.
Issue Resolution: Act as the first point of contact for complex operational issues, troubleshooting problems efficiently to minimize business disruption.
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Execute activities for the annual planning process under Corporate Initiatives and Operating Framework, including data preparation, consolidation, and tracking of planning inputs..
Track corporate initiatives by monitoring KPIs, timelines, and progress, and highlight variances, risks, and issues for further action.
Analyse market expansion, business diversification, and partnership opportunities, and provide data-driven inputs for evaluation of growth strategies.
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· Verify and reconcile Purchase Orders (POs), Delivery Orders (DOs) and supplier invoices to ensure accuracy and completeness prior to payment processing.
· Coordinate procurement activities with subcontractors, suppliers and internal stakeholders to ensure uninterrupted production and project execution.
· Source, evaluate and negotiate with suppliers to secure competitive pricing, favorable commercial terms, delivery schedules and service agreements while maintaining cost efficiency and quality standards.
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Collaborate with ICT, Data, Product, Engineering, and business teams to gather requirements, document workflows, coordinate testing activities, and support successful AI implementation initiatives.
Assist in improving Commercial reporting, analytics, and insight generation by working with datasets, dashboards, AI tools, and business intelligence platforms.
Support AI literacy and enablement initiatives by helping users understand practical AI applications, responsible usage, and adoption of AI-enabled workflows within day-to-day operations.
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Support the execution and adoption of AI initiatives across the Commercial organization by working closely with business stakeholders, technology teams, and the AI Transformation team to improve workflows, automation, reporting, and commercial decision-making.
Partner with Commercial teams including Revenue Management, Pricing, Scheduling, Network Planning, Marketing, Loyalty, Sales, Distribution, and Ancillary Revenue to identify opportunities where AI and automation can improve operational efficiency and business performance.
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