- Respond to requests for technical assistance on system issue by telephone or electronically (email)
9 days
16 Senior Customer Service Specialist Jobs - October 2026 - High Salaries
Showing 16 jobs results for
"senior customer service specialist"
- For escalated cases, monitor progress according to the process and follow through until the case is closed — take end-to-end ownership of every case, regardless of issue type.
10 days
- Process customer orders accurately, track shipments, and coordinate with internal teams to ensure timely delivery and installation.
15 days
- Maintain a thorough understanding of GOGOX's products, services, and policies to effectively assist customers.
8 days
- Use customer service systems, CRM systems, and other relevant internal tools.
25 days
- Maintain high standards of showroom presentation and product displays.
10 days
- Managing incoming calls and messages, responding promptly, and sending reminder calls or WhatsApp messages one or two days before appointments for confirmation.
Today
- Negotiate contracts and rates with external service providers, including shipping lines, agents, transporters, and warehouses.
9 days
- Collaborate with team members, supervisors, and cross-functional teams to ensure effective problem-solving and service delivery.
8 days
- Identify and assess customer needs to ensure a high level of customer satisfaction.
24 days
- Work with teammates across different departments to solve problems and improve the customer experience.
1 day
- Issue Resolution & Ticketing
22 days
- Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
30+ days
- Provide timely and accurate information through customer support channels.
17 days
- Handle after-sales support such as shipment tracking, returns and customer complaints
30+ days
- Team Leadership & Development：Mentor and train junior staff on product knowledge and operating procedures, while fostering a supportive, high-performing team culture.
30+ days