Drive go-to-market strategy in partnership with Product, Commercial, Marketing, and local teams. Lead end-to-end initiatives, from problem diagnosis to execution, with a strong focus on measurable impact.
Commercial & Vendor Governance: Take accountability for vendor management, including leading RFP processes, evaluating service providers, and managing Statements of Work (SoW).
Act as the regional custodian for business application governance and ensure adherence to Global and APAC operating models, support processes, controls, and service management practices.
Identify opportunities across data flows, reporting gaps and governance structures to recommend standardization, automation and process improvements that strengthen operational performance.
Support functional requirements across areas such as customer profiles, membership, loyalty points, rewards, tiers, promotions, campaigns and customer segmentation.