Develop user stories, acceptance criteria, process flows, use cases, business rules, service journeys, and technical specifications that guide delivery teams.
Uses business acumen to look beyond the data to generate recommendations for a wide variety of moderately complex problems to review directly with business stakeholders
Develop user stories, acceptance criteria, process flows, use cases, business rules, service journeys, and technical specifications that guide delivery teams.
The Senior Business Analyst should be comfortable working with ambiguity, challenging assumptions, navigating conflicting stakeholder needs, and translating complex business and technical requirements into structured, actionable specifications. The role also requires strong ownership in ensuring that solutions are validated, business outcomes are met, and junior Business Analysts are guided in effective requirements and stakeholder management practices.
Support functional requirements across areas such as customer profiles, membership, loyalty points, rewards, tiers, promotions, campaigns and customer segmentation.
As a forward-deployed Senior business analyst, you'll partner with agencies to solve complex business challenges, gather insights, and drive continuous improvement in our digital transformation offerings. This role combines strong analytical capabilities with stakeholder management skills, ensuring that our solutions evolve to address the real-world needs of our government customers.
Facilitate effective collaboration among stakeholders, design teams, and development teams to ensure timely delivery and adherence to agreed quality standards.