Prepare schedules to support balance sheet accounts and ensure that these are reconciled against general or nominal ledger balances immediately after month-end closing (i.e. fixed assets, prepayments, payroll reconciliation, accruals, duty transitory, GRIR reconciliation & etc). Back up all files as part of the disaster recovery plan.
Ensure preparation and distribution of required financial and accounting reports, including management information, in a timely manner. Ensure that all reporting deadlines are consistently met.
Organize and plans work schedules independently to meet service delivery level with minimum guidance and able to take appropriate actions to resolve issues independently without much supervision.
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Handle Group level Quality Assurance checks of the team’s reviewed alerts and ensure that the quality of reviews is maintained at high standard.
Provide training to all New Employees to ensure a consistent level of quality.
Collaborate with other key business functions to ensure a smooth end-to-end internal process to achieve customer satisfaction and safeguard the company’s and users’ interests.
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To promply and accurately log queries in ERP system
To monitor and handle customer emails falling out from GenAI‑driven automation processes, ensuring timely manual intervention and adherence to DHL service standards.
To identify, analyze and resolve failures in GenAI‑processed email workflows, including misclassification, incomplete data extraction, language interpretation issues, or integration errors across systems.
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Handle Group level Quality Assurance checks of the team's reviewed alerts and ensure that the quality of reviews is maintained at high standard
Provide training to all New Employees to ensure a consistent level of quality.
Collaborate with other key business functions to ensure a smooth end-to-end internal process to achieve customer satisfaction and safeguard the company's and users' interests
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To liaise with 3rd party countries, customer service, operation, and commercial/sales when required
On request, support the lead or supervisor on minor operational and/or reporting tasks
To handle, investigate and resolve customer enquiries in an accurate, professional and timely manner within the scope of an inbound call/contact center environment. To provide high customer quality standards and, enable effective accounts receivable collection. To handle most complex escalations and manage the resolution.
Work closely with stakeholders to resolve UAT defects
Report UAT progress and highlight key areas of risk and issues
Work closely with stakeholders to facilitate UAT signoff by ensuring that all functionalities have been tested, defects have been identified and documented, impacts have been assessed, and resolutions provided
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To be equipped, familiarise and mastering the Income Tax Act, rules, by-laws, and regulations relating to tax audit, audit reviews and tax clearance (“Laws”).
Lead the audit and tax team assigned by your superior and to ensure your team member achieve and complete all assignments, tasks, and deliverables within the timelines and expectations in accordance with the Standards and Laws.
Accomplish department objectives by managing team members, planning, and evaluating department activities.
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Workforce Readiness: Design and deliver technical onboarding for the Troopers gig workforce, specifically focusing on food handling protocols, cross-contamination prevention, and F&B operational safety.
Quality Metrics: Track technical competency scores and pre-deployment completion to ensure every "Trooper" sent to a food service site is technically proficient.
F&B Professionalism: Facilitate modules on hygiene-specific conduct, professional grooming (F&B standards), and adaptability within fast-paced kitchen/service environments.
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Workforce Readiness: Design and deliver technical onboarding for the Troopers gig workforce, specifically focusing on food handling protocols, cross-contamination prevention, and F&B operational safety.
Quality Metrics: Track technical competency scores and pre-deployment completion to ensure every "Trooper" sent to a food service site is technically proficient.
F&B Professionalism: Facilitate modules on hygiene-specific conduct, professional grooming (F&B standards), and adaptability within fast-paced kitchen/service environments.
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Comprehensive benefits package including medical claims, meal allowance, parking allowance, outstation allowance, and annual outing/dinner. Convenient office location within walking distance of TTDI MRT Station.
Prepare transfer pricing documentation and studies for a diverse client portfolio
Conduct comprehensive searches for comparable companies and prepare benchmarking analyses
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Provides support on project execution such as preparing user requirements, quality control and coordinates with stakeholders to ensure the smooth and timely delivery on project
Adjudicate problem solutioning between stakeholders; offer technical expertise to identify fact based solutioning.
Prepare Test requirement and test environment to ensure that it is comprehensive and meet the User Acceptance Test (UAT) needs.
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Co-ordinate the resources within GFS to implement the necessary deliverables.
Manage in identifying and delivering efficiency projects for potential savings.
Understand and manage the progress of current working process for project deliverables to the respective stakeholders including updates in any project platform available such as Smartsheet application etc.
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Keeping up to date with regulatory requirements and providing general advice on company secretarial matters for the clients compliance with all regulatory requirements;
Checking with and attending to the Companies Commission of Malaysia and other authorities in connection with company secretarial matters;
Assisting with the incorporation of new companies; and
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