Operational Support: Provide additional operational support to the management team as needed, contributing to the overall success of organizational objectives.
Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt Key performance indicators:
Ensures trial site selection, activation, enrolment, resource allocation, timelines & budget commitments are delivered per established trial objectives
Ensure seamless integration between SOC workflows and ITSM processes, including ticket creation, categorization, prioritization, and SLA tracking for security incidents and service requests.
Demonstrated ability to manage critical security incidents, coordinate across technical teams and communicate effectively with senior stakeholders throughout the incident lifecycle.