Maintains positive guest and colleague interactions with good working relationships.
Through hands-on management, supervises closely all Hosts in the performance of their duties in accordance with Hotel Policies & Procedures and applicable laws.
Works in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
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Prepare batch training schedule or program based on annual training plan. Coordinate and control in-house training facilities and equipments. Ensure all the classrooms are maintain in good conditions.
Create and maintain each staff folder and ensure their personal profile is updated as and when required. Update training modules records and ensure safekeeping of all training modules.
Diploma in any discipline or have SPM/SPMV and have 0-1 working experience in office administration
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§ Provides a courteous and professional service at all times.
§ Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst providing a prompt follow-up.
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Collaborate with management to develop and implement Security policies in accordance with relevant rules and regulations.
Plan, coordinate, and implement effective Security policies, guidelines, and procedures to achieve department objectives.
Monitor Security Service Providers' performance, Key Performance Indicators (KPIs), and validate monthly payments to ensure compliance with agreements.
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