Collaborate with management to develop and implement Security policies in accordance with relevant rules and regulations.
Plan, coordinate, and implement effective Security policies, guidelines, and procedures to achieve department objectives.
Monitor Security Service Providers' performance, Key Performance Indicators (KPIs), and validate monthly payments to ensure compliance with agreements.
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Investigate incidents: Conduct preliminary incident investigations to gather relevant information, document findings, and ensure accurate reporting of security incidents
Promote workplace safety: Encourage adherence to safety protocols and best practices among team members
Provide security back up: Step in to fulfill security officer responsibilities as required
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Access control: Although they are mobile units that patrol perimeters, patrol security officers also help to verify the identification and credentials of individuals entering restricted areas. They prevent unauthorized entry and log visitor or vehicle details.
Responding to alarms and emergencies: Thanks to their mobility, security patrol officers can react promptly to security breaches, fire alarms, or other emergencies. They can also coordinate with emergency services and ensure public safety.
To ensure a minimum of 3 tours of the building and carried out per 24 hours for the purpose of Hotel Security, fire prevention and safe means of escape.
In alignment with the Safety & Security Manager liaise with Departmental Heads to ensure hotel team members are aware of their responsibilities in relation to security. Provide appropriate assistance and advice which on occasions may include training where necessary at team members induction.
Assist in planning, delivery and facilitation of regular team members awareness training.
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§ Provides a courteous and professional service at all times.
§ Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst providing a prompt follow-up.
§ Assists with Host duties as requested and required due to operational needs.
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Maintains positive guest and colleague interactions with good working relationships.
Through hands-on management, supervises closely all Hosts in the performance of their duties in accordance with Hotel Policies & Procedures and applicable laws.
Works in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
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