Service and Change Requests: Manage and prioritize inbound Change Requests (CRs), Service Requests (SRs), or other queries within SLA. Ensure high-quality and timely responses to all requests.
Security Engineering & AI – Explore and develop AI-powered solutions for security engineering, including vulnerability discovery, security analysis, code review, and security automation.
Liaise with Corporate IT teams and external vendors to coordinate technical support, troubleshooting, and infrastructure, network, and security solutions.
Collaborate with Security Operations Center (SOC), Cyber Defense, Infrastructure, Cloud, and Application teams to improve monitoring coverage and detection capabilities across the enterprise.